Subscription Policy

Last updated: July 31, 2026

This policy explains how Tailsome subscriptions work: what you are charged, when you are charged, how to cancel, and what happens if something goes wrong. It forms part of our Terms of Service and should be read alongside our Returns & Refunds Policy and Shipping Policy.

1. What a Subscription Is

A Tailsome subscription is a recurring order. When you choose a subscription at checkout, you authorize us to charge your payment method automatically at the interval you select, until you cancel.

Subscriptions are optional. Every product we sell is also available as a one-time purchase.

2. What You Are Agreeing To

Before you complete a subscription purchase, the checkout page shows you:

• The product and quantity in each recurring shipment
• The amount of each recurring charge
• The billing frequency (for example, every 30, 60, or 90 days)
• That the subscription renews automatically until you cancel
• How to cancel

You must affirmatively select the subscription option and complete checkout for a subscription to begin. We do not enrol customers in subscriptions by default, and we do not convert one-time purchases into subscriptions.

Immediately after your first order, we send a confirmation email that repeats the charge amount, the billing frequency, the date of your next charge, and a direct link to manage or cancel your subscription.

3. Billing

• Your first charge is taken when you place the order.
• Each renewal charge is taken on the same interval you selected, starting from the date of your previous order.
• We send a reminder email at least 3 days before each renewal charge, showing the amount and the date, with a cancellation link.
• Charges appear on your statement under the descriptor shown at checkout.
• Subscription prices include shipping. There are no membership fees, joining fees, or cancellation fees.

If a renewal payment fails, we will retry it and notify you by email. If payment cannot be collected, the subscription is paused and no product is shipped.

4. Changing or Cancelling Your Subscription

You can cancel at any time, for any reason, with no fee and no explanation required.

To cancel, pause, skip a shipment, change the delivery frequency, change the product, or update your payment or delivery details:

• Use the manage subscription link in your order confirmation or renewal reminder email, or
• Email hello@tailsome.co with your order number.

Cancellation takes effect for all future renewals. To make sure a cancellation applies to your next shipment, cancel at least 24 hours before your next scheduled renewal date, which is shown in your reminder email and on your subscription management page.

We will confirm every cancellation by email. If you do not receive a confirmation, assume the cancellation did not go through and contact us.

5. Charges Already Taken

If a renewal is charged after you cancelled, or you cancelled within 24 hours of the renewal and the order has not yet been dispatched, contact us at hello@tailsome.co and we will cancel the order and refund it in full.

If a renewal shipment has already been dispatched, it is covered by our Returns & Refunds Policy on the same terms as a one-off order, including the 90-Day Satisfaction Guarantee.

6. Price Changes

We may change subscription prices. If we do, we will notify you by email at least 14 days before the new price applies to your subscription, together with the date of the affected charge and a link to cancel. If you do not cancel before that date, the new price applies to subsequent renewals.

7. Suspension and Termination by Us

We may pause or cancel a subscription where payment repeatedly fails, where a product is discontinued or out of stock, where we no longer ship to your delivery country, or where we reasonably suspect fraud or abuse. Where we cancel a subscription, we will tell you by email and refund any charge for product not shipped.

8. Delivery

Subscription shipments are dispatched and delivered on the terms set out in our Shipping Policy, including free tracked shipping.

9. Contact

Business Name: Tailsome
Email: hello@tailsome.co
Phone: +1 305-784-5364
Address: 404 Washington Avenue, Ste 650-25, Miami Beach, Florida 33139, USA
Opening hours: Monday to Friday, 09:00–17:00 (EST)
Response time: Within 24–48 hours

Tailsome is owned and operated by BIOHACKING RESEARCH LLC
Legal Entity: BIOHACKING RESEARCH LLC
Business Registration Number (Wyoming LLC): 2024‑001559023