Returns & Refund Policy

Last updated: July 31, 2026

At Tailsome, we want you to feel confident when shopping with us. This policy explains when returns and refunds are accepted, how to request them, and how refunds are processed.

This policy has two parts. Section 1 sets out our 90-Day Satisfaction Guarantee, which applies to customers who have used the product and are not happy with the result. Sections 2 to 4 set out our standard returns policy, which applies to unused items, incorrect items, damaged items and delivery problems.

1. 90-Day Satisfaction Guarantee

We stand behind our products. If you have used Tailsome as directed and you are not satisfied with the result for your dog, we will refund the full purchase price.

• You do not need to return the product. No return shipping, no forms, no return authorization.

• The bottle may be opened and partly or fully used. This is the whole point of the guarantee.

• You may claim within 90 days of delivery. Email hello@tailsome.co with your order number.

• Refunds cover the full purchase price paid, including any shipping paid, and are issued to the original payment method.

• Refunds under this guarantee are processed within 14 days of your request being approved.

Fair use conditions:

• The guarantee applies to one order per household. It covers a first purchase of any size, including multi-bottle bundles.

• Repeat orders placed after a guarantee refund has been issued are covered by the standard returns policy in Section 2, not by this guarantee.

• We reserve the right to decline a claim where there is evidence of abuse, including repeated claims across multiple accounts, addresses or payment methods.

If your situation does not fit the guarantee, Section 2 will almost certainly cover it. Where a case falls outside both, contact us anyway — we review individual circumstances and can make exceptions at our discretion.

2. Standard Returns Policy

You may request a return or refund within 90 days of receiving your order, provided the item meets the conditions outlined below.

Returned items must be:

• Unused and unopened

• In the same condition as received

• Returned with original packaging and documentation

We do not charge any restocking fees.

3. Returns & Refund Eligibility

Change of Mind

• Return requests must be made within 90 days of delivery.

• The item must be unused, unopened, in original condition, and returned with original packaging.

• Return shipping costs are the responsibility of the customer.

• Original shipping costs are non-refundable.

• Refunds are processed within 14 days after inspection and issued to the original payment method or as store credit.

• If you have already opened the product, use the 90-Day Satisfaction Guarantee in Section 1 instead.

Wrong Product Received

• Return requests must be made within 90 days of delivery.

• A wrong product refers to a different product, size, or variant than ordered. Minor differences due to lighting, photography, or manufacturing batches are not considered incorrect items.

• Return shipping costs are covered by Tailsome. We will provide a prepaid return label.

• After inspection, a refund or replacement will be issued.

• Refunds are processed within 14 days and issued to the original payment method or as store credit.

Damaged in Transit

• Damage must be reported within 7 days of delivery.

• Clear photos of the item and packaging are required.

• Return shipping costs are covered by Tailsome. We will provide a prepaid return label.

• After inspection, a replacement or refund will be issued.

• Refunds are processed within 14 days and issued to the original payment method or as store credit.

Faulty or Defective Product

• If a product arrives with a broken seal, leak, or any manufacturing defect, contact us within 90 days of delivery.

• Clear photos or videos showing the fault are required.

• Return shipping costs are covered by Tailsome. We will provide a prepaid return label if a return is needed.

• After review, a replacement or refund will be issued.

• Refunds are processed within 14 days and issued to the original payment method or as store credit.

Item Never Arrived

• A claim can be submitted once 14 business days have passed since the end of your estimated delivery window, and must be submitted within 90 days of the order date.

• No return shipping applies.

• We will investigate the issue with the courier. Once confirmed as lost, you may choose between a replacement or a full refund.

• Refunds are processed within 14 days of resolution.

Order Cancellation

• You may cancel an order at any time before it is dispatched. Email hello@tailsome.co as soon as possible with your order number and we will cancel and refund it in full.

• Once an order has been dispatched we are unable to recall it. In that case you may use the 90-Day Satisfaction Guarantee in Section 1, or return the unopened item under the Change of Mind terms in Section 3.

• Customers in the United Kingdom and the European Union: nothing in this section affects your statutory right to withdraw from a distance purchase within 14 days of receiving the goods. Where that statutory right applies, it operates alongside — and is superseded in practice by — the longer 90-day window we offer voluntarily.

4. How to Request a Return or Refund

To request a return or refund, email hello@tailsome.co with:

• Your order number

• Reason for the request

• Photos or videos (if applicable)

Our support team will review your request and provide a return authorization and instructions (including a return address) if eligible. All customer-paid returns must be sent using a trackable shipping service.

Claims under the 90-Day Satisfaction Guarantee do not require a return authorization or a return shipment.

5. Refund Processing

Once your return is received and inspected, or a delivery issue is resolved, refunds are processed within 14 days. Refunds are issued to the original payment method unless store credit is requested. Store credit is issued as a gift card or discount code for use at www.tailsome.co.

6. Non-Returnable Items

The following items are not eligible for physical return under Section 3:

• Custom-made or personalized items

• Products sealed for hygiene or safety reasons once opened

• Gift cards

Opened Tailsome supplements fall into the second category. They cannot be physically returned, but they are covered by the 90-Day Satisfaction Guarantee in Section 1, which requires no return.

Any non-returnable item will be clearly identified on the product page where applicable.

7. Subscriptions

Subscription orders, renewals and cancellations are governed by our Subscription Policy. Individual subscription shipments are covered by this Returns & Refund Policy on the same terms as one-off orders.

8. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund or store credit and place a new order.

9. Contact

Business Name: Tailsome

Email: hello@tailsome.co

Phone: +1 305-784-5364

Address: 404 Washington Avenue, Ste 650-25, Miami Beach, Florida 33139, USA

Opening hours: Monday to Friday, 09:00–17:00 (EST)

Response time: Within 24–48 hours

Tailsome is owned and operated by BIOHACKING RESEARCH LLC

Legal Entity: BIOHACKING RESEARCH LLC

Business Registration Number (Wyoming LLC): 2024-001559023